How Casino Rocket Protects Your Data

Why we collect personal data

Real-money play carries obligations that go beyond picking a username and password. We collect data for three practical reasons: to confirm you are who you say you are, to move your AUD deposits and withdrawals through the right channels, and to keep the platform free of fraud and underage access. None of it is collected out of curiosity, and none of it is sold to advertisers.

• Identity details: full name, date of birth, residential address, used to confirm you are 18 or over and to match you against any self-exclusion registers.
• Contact details: email address and phone number, used for account alerts, support replies and two-factor login codes.
• Payment details: PayID or bank account references, card details for Visa and Mastercard deposits, or wallet addresses for Bitcoin, Ethereum and USDT transactions.
• Verification documents: a government-issued ID and, where withdrawal amounts require it, a proof of address or a source-of-funds statement.
• Technical data: device type, browser, IP address and session logs, used to detect suspicious login patterns and to keep the pokies and live tables running smoothly on mobile and desktop.

Verification and payments in practice

Before your first withdrawal, we run a standard know-your-customer check. This usually means uploading a driver's licence or passport and, occasionally, a recent utility bill. It is a one-time process for most players, and it exists to protect your winnings as much as it protects us: a verified account is a much harder target for anyone trying to hijack it.

Payment data is handled differently depending on the rail. PayID and POLi transactions pass through the Australian banking system and are matched against the name on your account. Card payments are processed through encrypted gateways that never expose your full card number to our support team. Crypto deposits and withdrawals are tied to the wallet address you nominate, and we keep a record of transaction hashes for dispute resolution, not for tracking your other on-chain activity.

Security measures

Account data is encrypted in transit using TLS and stored behind access controls that limit which staff can view it. Payment credentials are tokenised where possible, meaning full card or wallet details are not stored in plain form on our systems. We log access to sensitive records and monitor for unusual login activity, including logins from new devices or locations, which can trigger an extra verification step.

How long we keep your data

Financial and identity records are retained for as long as required by anti-money-laundering and record-keeping obligations that apply to interactive gambling operators, typically several years after your last transaction. Marketing preferences and browsing data are kept only as long as your account stays active, and are deleted or anonymised on a rolling basis once they are no longer needed.

Your rights as a player

• Access: request a copy of the personal data we hold about you.
• Correction: ask us to fix inaccurate details, such as an old address or a misspelled name.
• Deletion: request removal of data that is not covered by financial retention rules.
• Withdrawal of consent: opt out of marketing emails and SMS at any time without affecting your ability to play.
• Complaint: raise a concern with our support team first; if unresolved, you can escalate through the process described in our full terms.

To exercise any of these rights, contact support through live chat or email from your registered address. We may ask you to verify your identity again before releasing or changing sensitive records, which is a safeguard, not a delay tactic.

Who this data is shared with

Data is shared only where necessary: with payment processors to complete PayID, POLi, card or crypto transactions, with identity verification providers to confirm age and residency, and with regulators or law enforcement where we are legally required to respond. We do not sell player data to third-party advertisers.

Related pages

For the practical side of your account, see Payments for how PayID, POLi and crypto deposits are processed, Terms and Conditions for the full rules governing your account, and Responsible Gaming for tools that let you set limits or take a break. Ready to play? Register here.